FAQ
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our customer service by e-mail at [email protected]
Where
do we ship to?
We deliver to every state in Malaysia, Singapore,
and other Asia Region.
How
much is the cost for delivery?
Delivery charges are free for Malaysia Region but
different depending on the region and weight of the items.
How
long will the delivery take?
Deliveries to Peninsular Malaysia usually would
take 1-3 working days, and East Malaysia usually would take 3-5 working days.
Meanwhile Brunei, Indonesia and Singapore would take up until 5 working days.
If the item is from Japan, it will takes time 1-2
weeks. Can be refer at each product description.
How
can I track my orders / check the delivery status?
After your payment is completed, We will give
you the tracking number for your item(s) via email. You can check the status of
your delivery on the courier’s webpage.
- ORDERS
When
will my orders be processed?
Only order that are paid before 12PM
(Monday-Friday) will be processed and delivered on the same day. Order that are
paid after the said time will be processed and delivered on the next working
day.
No delivery will be done on weekends
(Saturday-Sunday) and public holiday(s).
During MCO period, deliveries will take on every
Monday, Wednesday, and Friday only.
I
am having problem completing my orders on the website.
Please contact our sales team through Whatsapp
at +6016-2664079 (Malaysia) or +8180 3053 5764 (Japan) for
immediate assistance.
I
want to cancel my paid orders.
We regret to inform you that order that have been
paid for cannot be cancelled.
I
still have not received my orders and cannot track the tracking number.
Please contact our sales team through Whatsapp
at +6016-2664079 (Malaysia) or +8180 3053 5764 (Japan)
There
are some defects on my items that I bought.
In Apak Kids Japan Online Shop, we have a strict quality control (QC)
process before we deliver our products to our customers.
We apologies for any defective products you have received. It could be returned to us, and the delivery charges are on us, or money back guaranteed. However, to ensure a smooth process of exchange, please contact our sales assistant +6016-2664079 (Malaysia) or +8180 3053 5764 (Japan) before you proceed with the shipment.
Additionally, please refer to our Returns and Exchanges Policies for
further info.
Can
I return or exchange the items that I bought during sale / at promotional
price?
We regret to inform you that product that are bought
with promotional prices cannot be returned or exchanged at all.
